Digital euro app to incorporate highest accessibility standards

The European Central Bank (ECB) has outlined the accessibility features of the digital euro app, designed to enable users to access basic digital euro services. Accessibility and inclusion are core principles from the start of the project.

The app features will surpass the requirements of the European Accessibility Act and standard EN 301 549, incorporating best-in-class accessibility features. These include enhanced visual design, full keyboard navigation, screen reader support, time-out warnings, simplified language, error prevention, and reduced motion settings.

The design applies the highest level of accessibility requirements based on the Web Content Accessibility Guidelines adapted for mobile payment applications, addressing perception, operability, and cognitive accessibility.

ECB Executive Board member Piero Cipollone stated, “Like cash, the digital euro will be a public good and, in the digital age, every European should be able to access it on equal terms.” The accessibility features have been developed in cooperation with consumer organizations, accessibility experts, and national central banks.

The app is currently under development and will undergo usability and accessibility testing during the digital euro pilot launching in 2027. Testing will include members of the ONCE Foundation for Cooperation and Social Inclusion of People with Disabilities, ECB staff, and staff from 19 national central banks to ensure a consistent and inclusive user experience across the euro area.

In addition to the app, users can access digital euro services through channels provided by their payment service providers. The legislative proposal emphasizes that users should choose the channel that best meets their needs. Consumer organizations have highlighted the importance of an accessible Eurosystem app for universal access to the digital euro.

The ECB’s commitment to accessibility aims to create an inclusive payment solution that empowers all Europeans to participate fully in the digital economy.